Return Policy

Return policy details (Returns & Refunds:)
Returns & Refunds:

If you are not satisfied with the product, a refund is allowed as long as you inform us within 3 days of product arrival after that the product will not be returned, exchanged or refunded.

Send the product back in an unused condition.

Please note you are responsible for return postage cost in any instance


Exchange or replacement is allowed as long as you inform us within 3 days of product arrival.

You have to send the product back in an unused condition.

Reporting Faults:

We do have quality checks before an item is sent to you, but sometimes manufacturing faults do occur, if so it has to be reported within 3 days and it shall be exchanged / replaced free of charge.

Please make sure the fault relates to a manufacturing fault and not fault occurred due to daily usage or carelessness.

The faulty item must be returned back to us before we can post you a replacement.

Sending Items – Process:

Please include ACE Readymade ID, full name and address details with your return along with the reason for return of item.

Please ensure you obtain Proof of Delivery Bills/Receipt, otherwise if an item does not reach us we will not be able to offer you a refund.

We will refund once we receive the item and not before.

Postage Option:

Normal Delivery 1-3 working Days places Kathmandu, Lalitpur and Bhaktapur.

Return policy details

If you are not satisfied with your product, we may replace the item or provide a refund, providing you notify us within 3 days of receiving the item. You can return them in an unused condition and in its original packaging. You must contact us about this prior to returning the item.

Important Notice

If you are unhappy with your purchase from then feel free to reach us using “Contact Us” link provided at the bottom of the listing page’ at and we will resolve your query quickly.
Please do not leave negative or neutral feedback without contacting us as we will do our best to help you if any problem has occurred.

Please wait for our reply before opening any case in the resolution center.

Returns Policy:

If unfortunately you have received a damaged or faulty item we will be happy to resolve this issue. Just contact us by e-mail within 7 working days of receiving the item so we can investigate this issue and deal with it quickly. Upon receiving the item we will investigate it and if it is damaged or faulty then we can refund or exchange the item. If the item discontinued you can have a refund or exchange the item. Any costs in returning the item is the responsibility or the buyer.

If for any reason, you are not entirely satisfied with your item, please contact us the messaging system. We accept returns within 3 days of the date of purchase.